UX Audit
Your product is live, but users drop off at crucial steps and support gets questions that should really be self-explanatory. You suspect where it's going wrong, but you're not sure. With a UX Audit we quickly and objectively map out where the friction lies and which improvements deliver the most.
Why a UX Audit?
Without an objective picture you keep guessing. You adjust one thing here, another there, without knowing whether it addresses the core issue. A UX Audit removes that uncertainty:
- You know exactly where users get stuck and why.
- You get clear prioritisation: which problems have the most impact.
- You improve in a targeted way, without having to rebuild everything.
- An external, objective assessment makes internal choices and budget easier.
Our approach
An audit is only valuable if it leads to concrete actions. That's what we aim for.
We start with an intake where we determine the scope together: which flows or screens matter most? A UX specialist then systematically analyses your product, based on proven usability principles. Where it adds value, we also test with real users to validate the insights. Finally, we deliver a clear report: for each problem we describe what's going wrong, why it's a problem and what solution directions exist, prioritised by severity and impact. We present the results and discuss the next steps.
Not an abstract report, but concrete actions that fit your context and resources.
What does a UX Audit deliver?
Higher conversion
You see exactly where users get stuck and lose conversion.
Clear prioritisation
You know which problems have the most impact.
More satisfaction
Concrete insight into what stands in the way of user satisfaction.
Fewer support questions
Well-substantiated recommendations that reduce support questions and internal discussion.
Getting started
Is your product's performance lagging behind? Request a UX Audit through the form. Tell us about your product, and we'll discuss together whether an audit is the right step and what a suitable scope would be.
Getting started
Get in touch
FAQ
When is the right moment for a UX Audit?
An audit has the most impact when your product is live and you're seeing concrete signals: lower conversion, higher bounce rates or a lot of support questions. It's also wise to do one right before a redesign, to first objectively map out what's really going on.
What do I get as the end result?
A clear report with all findings, prioritised by severity and impact. For each problem we describe what's going wrong, why it's a problem and what solution directions exist. We present the results and discuss concrete next steps.
What's the difference with user research?
A UX Audit is an expert assessment by a UX specialist. User research gathers insights from users themselves. They complement each other: in an audit we can optionally also test with real users.