Terms & Conditions. Clear terms. Transparent collaboration.

Last updated: 28 August 2026

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

• Product League: Product League B.V., established in Maarssen, registered with the Dutch Chamber of Commerce (KVK) under number 60288361, VAT identification number NL853845372B01, part of Digital Survival Company, the contractor in any agreement to which these terms apply.
• Client: the natural or legal person who instructs Product League to perform services and/or deliver products.
• Agreement: any arrangement between Product League and the Client to perform services and/or deliver products, including custom software, low-code applications, consultancy, managed services and related work.
• Services: all work performed by Product League for the Client, including software development, advice, design, implementation, management and support.
• Parties: Product League and the Client jointly.

Article 2 - Applicability

1. These terms and conditions apply to all offers, quotations, agreements and Services of Product League, unless the Parties have expressly agreed otherwise in writing.
2. The applicability of any purchasing or other terms of the Client is expressly rejected.
3. If any provision of these terms is void or voided, the remaining provisions continue to apply in full. In that case, the Parties will consult to agree a replacement provision that approximates the intent of the original provision as closely as possible.
4. Product League is entitled to unilaterally amend these terms and conditions. Amended terms also apply to agreements already concluded, subject to a period of thirty days after publication.

Article 3 - Offers and formation of the agreement

1. All quotations and offers from Product League are without obligation, unless expressly stated otherwise, and are valid for thirty days, unless indicated otherwise.
2. An agreement is formed at the moment the Client accepts a quotation in writing (including by email), or as soon as Product League has started performing the Services at the Client's request.
3. Obvious errors or mistakes in quotations, price statements or publications do not bind Product League.

Article 4 - Performance of the agreement

1. Product League performs the agreement to the best of its insight and ability, in accordance with the standards of good workmanship, and on a best-efforts basis, unless the Parties have expressly agreed a results obligation.
2. Product League determines the manner in which the agreement is performed, including the deployment of employees, freelancers and subcontractors, and the methodology used (for example agile/scrum working methods).
3. The Client shall ensure that all data, information, access to systems and cooperation reasonably necessary for the performance of the agreement are provided to Product League in a timely manner. Delays resulting from the failure to provide these in time are at the Client's expense and risk.
4. Stated delivery times and planning are indicative and do not constitute a strict deadline, unless expressly agreed otherwise in writing.

Article 5 - Changes to the agreement and additional work

1. If it becomes apparent during performance of the agreement that it is necessary, for proper performance, to change or supplement the work to be carried out, the Parties will adjust this in good time and in mutual consultation.
2. Changes may affect the originally agreed price, planning and/or delivery time. Product League will inform the Client of this as soon as possible.
3. Additional work is charged on a time-and-materials basis, at Product League's applicable rates at that time, unless the Parties agree otherwise.

Article 6 - Prices and payment

1. All prices stated by Product League are exclusive of VAT and any other government levies, unless stated otherwise.
2. Invoicing takes place in accordance with the arrangements set out in the agreement, for example on a fixed-price basis, per sprint, monthly based on hours spent, or according to another agreed schedule.
3. Payment must be made within thirty days of the invoice date, unless agreed otherwise in writing, without set-off or suspension by the Client.
4. If an invoice is not paid on time, the Client is in default by operation of law and statutory commercial interest is due on the outstanding amount, without prejudice to Product League's right to compensation for extrajudicial collection costs.
5. Product League is entitled to suspend the performance of its Services if the Client fails to meet its payment obligations.

Article 7 - Term and termination

1. Agreements are entered into for a fixed term, for an indefinite term, or until a predefined result is achieved, as further set out in the agreement.
2. Agreements for an indefinite term may be terminated by either Party subject to a reasonable notice period, unless agreed otherwise.
3. Either Party may dissolve the agreement in whole or in part, with immediate effect and in writing, if the other Party, even after proper notice of default, fails to fulfil material obligations under the agreement, or in the event of bankruptcy, suspension of payment or liquidation of the other Party.
4. Upon termination of the agreement, amounts owed for work already performed remain due and will be invoiced on a pro-rata basis.

Article 8 - Intellectual property

1. All intellectual property rights to the software, analyses, designs, documentation and other materials developed or made available by Product League under the agreement rest with Product League, unless the Parties agree otherwise in writing.
2. After full payment of all amounts owed by the Client, the Client obtains a non-exclusive, non-transferable right of use to the software developed specifically for the Client, for the agreed purpose of use.
3. Underlying components, frameworks, tools, accelerators, reusable modules and other generic knowledge and know-how of Product League remain the property of Product League at all times, even if incorporated into work developed specifically for the Client.
4. The Client is not permitted to remove or alter any indications of copyright, trademarks, trade names or other intellectual property rights from the delivered materials.

Article 9 - Confidentiality

1. The Parties undertake to keep confidential all confidential information they receive from each other or from other sources under the agreement, unless there is a legal obligation to disclose it.
2. Information is in any event considered confidential if this has been communicated by the other Party, or if this follows from the nature of the information.
3. This confidentiality obligation remains in full force even after termination of the agreement.

Article 10 - Liability

1. Product League's total liability for damage arising from or related to the performance of an agreement is, per event or a series of related events, limited to the amount invoiced by Product League for the relevant agreement in the twelve months preceding the event causing the damage.
2. Product League is never liable for indirect damage, including consequential damage, loss of profit, missed savings and damage due to business interruption.
3. The limitations of liability in this article do not apply in the event of intent or deliberate recklessness on the part of Product League or its senior management.
4. A condition for any right to compensation arising is that the Client notifies Product League in writing of the damage as soon as possible, but no later than thirty days after discovery.

Article 11 - Force majeure

1. Neither Party is obliged to fulfil any obligation if prevented from doing so as a result of force majeure, including disruptions at third parties, network or cloud infrastructure, outages of hosting or development platforms, pandemics and government measures.
2. If the force majeure situation continues for longer than ninety days, either Party is entitled to dissolve the agreement in writing, without this giving rise to any right to compensation.

Article 12 - Data protection

1. Insofar as Product League processes personal data on behalf of the Client in the performance of the agreement, the Parties will, where necessary, enter into a data processing agreement that meets the requirements of the General Data Protection Regulation (GDPR).
2. Product League is ISO 27001 and ISO 9001 certified and applies appropriate technical and organisational measures to secure data. More information can be found on our certifications page.

Article 13 - Complaints

1. Complaints about the performance of the agreement must be submitted to Product League in writing, as soon as possible and described fully and clearly, no later than thirty days after the Client discovered or could reasonably have discovered the defects.
2. Product League aims to respond substantively to a submitted complaint within ten working days.

Article 14 - Governing law and disputes

1. Dutch law exclusively applies to all agreements between Product League and the Client.
2. Disputes arising from or related to the agreement will first be resolved through mutual consultation. If this does not lead to a solution, disputes will be submitted to the competent court in the district where Product League is established, unless mandatory law provides otherwise.

Article 15 - Final provisions

1. These terms and conditions take effect on the date of publication and replace all previous versions.
2. Questions about these terms and conditions can be directed to Product League via the contact form.