Managed Services
Your product is live: that's when it really begins. Management, updates and incidents eat up the time of exactly the people you want focused on innovation. With our Managed Services we take that day-to-day management off your hands, so your teams can focus on growth.
Why Managed Services
Technology is only part of the solution. Without good coordination, delivering value quickly stalls, and managing multiple applications and business lines becomes a full-time job in itself. Managed Services solves that:
- Fast incident resolution: your developers focus on building new value.
- Your environment stays secure and stable, with proactive management and platform upgrades.
- You can easily scale support capacity up or down when needed.
- You get predictable costs, bundled into one Support Plan with a fixed monthly fee.
Our approach
We take day-to-day operations off your hands: monitoring, incident handling, releases and coordination between teams. That leaves you with less noise and more room for innovation.
Our management revolves around a few fixed components. We provide customer support, and monitor and resolve issues 24/7. We actively manage your OutSystems platform: user management, release and version management, performance tuning, monitoring and security. And we guide the full lifecycle of your applications, from development to release, with an agile way of working and CI/CD, so you keep delivering fast and stable.
We bundle this into three packages (Start, Transform and Expand), so you can pick exactly the coverage that fits. Doesn't fit the packages? Then we put together a tailored package.
What does Managed Services deliver?
More efficient teams
More efficient teams, with time left over for strategy and innovation.
Secure and stable
A secure, stable environment with proactive risk management.
Predictable
A predictable operation and predictable costs.
Flexibly scalable
Support that easily scales up or down when needed.
Get started
Want to make management simpler and give your team room for innovation? Book a call through the form. We'll advise you on the best choice or put together a tailored package.
FAQ
I already have OutSystems support. Why would I need something extra?
OutSystems support only handles platform-related issues, not the problems in the applications running on it. Our management covers exactly those applications.
Is bug fixing included?
Bug fixing can optionally be part of a Support Plan. Depending on the agreements made, bugs are resolved by the active development team or as part of the Support Plan. Incident Management, including the logging, follow-up and coordination of production incidents, is always the responsibility of our Managed Services department. Defects in development environments fall outside Incident Management.
Can we try the service first?
Yes. During the first quarter you can stop at any time. And multi-year contracts come with a more favourable rate.